Frequently Asked Questions

How can I use artificial intelligence robotic process automation at our organization?

AI robots can be used in most of departments at every organization. Our AI RPA experts can help you identify the processes that can be automated at your company. You just need to identify the department where you want to get improvements. Our experts will meet with your team members to analyze the process and come up with what is achievable. You can then start small, evaluate the success and then expand further.

What are the processes that can benefit from robotic process automation at my company? I have way too many processes to evaluate?

Here are some of the common criteria that our clients have used to select the process they want to automate at their company to start with. The first processes  tackled were the ones which had the following characteristics

  • Constant staff turnover
  • Repetitive
  • Costs a lot
  • Accuracy is low
  • Get more customer complaints
  • Tasks not done on time
  • Difficult to handle work load spikes.

Each organization is different and you will know the pain points at your company. Just call us and we will be happy to consult and advise you.

What is a bot?

A bot is a software program that mimics work that humans do on their work PC. The bot can be programmed to do a variety of tasks just in the way a human would do it using the computer. A bot is highly accurate and consistent in terms of work output performance.

What sized companies benefit from robotic process automation (RPA)?

Companies from small (5 staff) to large corporates benefit from RPA. Robotic automation has no restriction on the size of the company. Some of our clients are very small (5 employees) and some of them are large corporates (with multiple offices).

How can the AI robotic process automation enhance my current team?

Our artificial intelligence robotic worker can handle most of the repetitive tasks allowing your team to focus on more intelligent tasks that increases job satisfaction. Your robotic worker can also complete complex time-consuming tasks which you always wanted to get done but was unable due to resource constraints. With robotic help, your team can work on more value-added intelligent tasks that not only benefits your organization but also enriches the tasks that your team does.

For example: You receive a spreadsheet with data that will then need to be updated into a database every day. This is a repetitive task that not only takes valuable amount of your staff’s time every day but also boring. This process can be completely automated. Our robot will mimic the exact sequence of steps performed by your staff and will update the software every single day (with 100% accuracy). This frees up your staff to do other tasks that require intelligence.

What can Integra do for my AI RPA requirement?

We create and deploy robots at your company that will mimic functions of your staff. Our robots are trained to perform time-consuming repetitive tasks on your computer and with no changes to your IT infrastructure.

Our robotic worker works hard, non-stop (when required), not prone to distractions and will listen to you. You get a loyal worker for a fraction of the cost and you don’t have to feel guilty about not giving a pay raise.

What happens to our current software and IT infrastructure investment? Are you worried that you will have to add more to your current IT infrastructure?

This is the best part of our digital robotic workers. You do not need to change any software or hardware that you have currently invested in. Our robot is just like an employee who comes in to work on your software and hardware every day. In fact, our robot just needs a Windows PC work on your tasks

What kind of investment is needed to deploy AI RPA (robotic process automation) at our organization?

The investment is a fraction compared to the typical investments you make on other software or IT related projects. We have flexible pricing models that are tailored to suit your requirement. We will be happy to explain your options when we discuss.

How can I trust the robot's results as compared to my current team?

We provide extensive reporting to show the tasks that each bot performs, with clear demarcations for any reason a task was not handled or passed. It is difficult for humans not to make mistakes when doing repetitive boring tasks. Humans are influenced by other outside factors which introduces errors. Robots just focus on the task at hand. This ensures 100% accuracy for every task it handles.

Can I start with a small project or will automation work only for a large project?

The best part about AI RPA automation is that you can start as small as you want to. You can pick a task that take a couple of hours each day for your staff as an initial project. This will give you an idea of what is involved and the benefits you can get. You can then expand to other tasks and areas at your company.

How quickly can you implement an artificial intelligent robot at my company?

Some of our smaller projects were done in 2 weeks. Some of the larger ones took anywhere from three to five months. We will analyze your process and mention how long it would take for us to build your robotic digital worker.

Can the AI digital robotic worker handle sudden work spikes?

You never need to worry about work fluctuations anymore. Your AI robotic worker can scale up or down instantly. You will be able to handle spikes and reductions without any problems or additional costs.

Will the artificial intelligence robot replace my team?

This is a common misconception. Artificial intelligence robots are used to reduce the repetitive tasks that your staff usually do. The staff are then freed up to do more important work that would add more value to your organization.

How much cost savings can I get?

On an average, a robot is about 20% to 33% of the cost of an FTE. However, your robotic employee works 24/7/365 without taking any vacation and does not quit.

How long is the payback time or ROI for the AI implementation?

It depends on the scale of the project. For the majority of projects that we are involved in, the payback starts from 3 months. For some of the larger projects the payback can take up to 12 months.

We will help you to be successful in
your RPA journey