Customer Support RPA

Customer support is a function where responsiveness is a must. The faster the response, the better. For most businesses, maintaining a human customer support center is a huge cost of doing business. Can we apply the principles of automation and integrate RPA bots as partners in customer support? We believe so. At it’s core, our Integra has worked on a vast array of customer support projects and have realized that while not everything can be automated, whatever can be automated, should.

A list of areas in customer Support where we can assist.

Email support
  • Respond to every email you receive
  • Validate if support email is genuine
  • Smart responses powered by AI
  • Attended automation
Live-chat support
  • Assisted replies
  • Handle more customers per agent
  • Integrate & automate Zendesk, PureChat, and LiveChat
Social media Support
  • Setup alerts and responses for mentions
  • Automate posting content to Facebook, Twitter, Instagram and other networks
  • Send auto-messages via Facebook, Twitter to your leads
  • Social media monitoring
  • Content creation automation and suggestions
Telecom support
  • Dedicated Voice Response System (VRS)
  • Automate caller redirection
  • Inbound call service
  • Outbound call service
  • Bot assists sales rep in looking up information automatically
  • Bot assists in order processing while taking phone orders
  • Performance metrics
  • Lead research reports
  • Navigate IVRS
  • Transcribe call recordings
  • Automate contracts preparation with lead contact info
  • Quote Generation
  • Invoice creation
Self – service knowledge base
  • Organized information with automoderation
  • Automate transcription of Videos
  • Step–by–step procedures.
  • Upto date company terms and policies of the company
On-site customer service automation
  • Automate service scheduling
  • Automate service appointment scheduling
  • Prepare preventive maintenance schedules
  • Maintenance materials inventory automation
  • Service Invoice generation
  • Handle AMC
Why choose Integra RPA for customer support automation?
  • We have been serving customers in the ITES space (since 2004), serving businesses of all sizes, we understand the language of processes and have worked for hundreds of customer support clients
  • Our hands-on experience in customer support industry combined with our intelligent automation skills make us your ideal partner
  • We are efficient enough to easily develop and deploy your accounting RPA solution much quicker when compared to other companies (as we have vast prior working experience with all major and popular commercial accounting software)
  • We deliver a complete end to end solution that includes process assessment and strategy planning, then enable RPA design, implementation and support
  • We are committed to “Intelligent automation” with knowledge in accounting, finance and payroll RPA design/implementation
  • We analyze your business and quickly develop a proof of concept so that you can understand the value and potential of RPA solution (even before it is implemented)
  • We help you improve speed to market and stay ahead of your competitors

Book a demo with one of
our Automation experts today